Shipping policy

Last Updated: August 2026

At Have Empathy, we want your order to arrive safely and on time. Below you'll find information about our shipping process, delivery times, and what to expect after placing your order.

Order Processing

Orders are typically processed and prepared for shipment within 2–5 business days after your order is placed.

Please note that processing times may be slightly longer during product launches, promotions, holidays, or periods of high order volume.

Once your order has shipped, you will receive a confirmation email with tracking information when available.

Shipping Times

Estimated delivery times depend on your location and the shipping method selected at checkout.

  • United States: Approximately 3–7 business days after processing

  • International: Approximately 7–21 business days after processing

Delivery times are estimates and are not guaranteed. Delays may occur due to weather, holidays, carrier issues, customs, or other circumstances outside of our control.

Shipping Costs

Shipping costs are calculated and displayed at checkout based on your delivery address, order size, and available shipping options.

Any applicable shipping fees will be shown before you complete your purchase.

Order Tracking

Once your order has shipped, you may receive a tracking number by email. Please allow some time for tracking information to become active after the package has been handed over to the carrier.

If your tracking information has not updated for several business days, please contact us and we'll be happy to help.

Incorrect or Incomplete Addresses

Please make sure your shipping address is correct before completing your order.

Have Empathy is not responsible for delays or additional shipping costs resulting from incorrect, incomplete, or outdated addresses provided at checkout.

If you notice an error in your shipping address after placing your order, contact us as soon as possible at Mathias@haveempathy.ca. While we cannot guarantee that an address can be changed after an order is placed, we'll do our best to assist you.

Lost, Stolen, or Damaged Packages

Once an order has been shipped, it is handled by the shipping carrier. If your package is marked as delivered but you cannot locate it, please first check with household members, neighbors, and the delivery location.

For packages that appear to be lost or damaged during transit, please contact us at Mathias@haveempathy.ca and provide your order number and any relevant tracking information so we can help determine the next steps.

International Orders

International customers may be responsible for customs duties, taxes, or other fees imposed by their country. These charges are not included in the product price or shipping fee unless otherwise stated.

Customers are responsible for complying with their country's import regulations.

Contact Us

If you have questions about your order or shipping, please contact us:

Email: Mathias@haveempathy.ca

We're happy to help and appreciate your support of Have Empathy and our mission to turn compassion into action.